Betgrouse Casino Review

With more than 2,000 games and several sports betting options, Betrgouse aims to cater to punters who like a two-in-one solution. The online casino was launched in 2023, so it has been operating in the UK for a while. But is it a good option for you? In this Betgrouse review, we will be looking at the casino’s licenses, bonuses, games, and much more – everything you need to know to make an informed decision.

For this review, our team at Platin Casino UK has used the Betgrouse website hands-on for a few hours, researched the operator, and analysed player reviews on online forums. We have followed the EEAT (Experience, Expertise, Authoritativeness, and Trustworthiness) framework to present reliable information to you. For more details, you can check out our casino review methodology. We also encourage you to conduct your own research before signing up.

Betgrouse overview

Let’s get familiar with Betgrouse before we jump into the review. 

To start with, BetGrouse is owned by Sartesu and operated by AG Communications, which is a popular operator that owns more than 45 casino sites. This means Betgrouse has a lot of sister sites, which include popular names like Neptune Play, HeySpin, Luckster Casino, and more. 

Coming to Betgrouse, the casino was launched in 2023, so it is fairly new. The site holds a license from the UK Gambling Commission (UKGC) as well as the Malta Gaming Authority (MGA). As mentioned earlier, Betgrouse is a hybrid platform that aims to offer casino games as well as sports betting in one place. 

Betgrouse bonuses and promotions

We will start the review off with the bonuses and promotions that Betgrouse is offering right now, and you can claim these right away. 

Betgrouse welcome bonus

New players who sign up on Betgrouse and make an eligible deposit can claim a 100% welcome bonus of up to £25 and 25 free spins. To claim this welcome bonus, you need to deposit at least £20. Please note that there is a separate welcome bonus for sports betting. 

Other promotions

Aside from the welcome bonus, Betgrouse has regular promotions going on, like leaderboard competitions, tournaments, and more. For instance, the casino regularly hosts the Pragmatic Play Drops and Wins.

We strongly recommend you read the bonus T&Cs and fully understand how a bonus works before claiming it. 

Betgrouse UK – licenses and security

Online casinos need a license to operate legally. A license ensures that the casino operates fairly and that player funds and data are protected. In this section, we will be talking about licenses that Betgrouse has and the security measures it takes to ensure player safety. 

Licenses

As mentioned earlier, Betgrouse holds a UK Gambling Commission (UKGC) license, which means that the casino operates legally in the country. Further, it also means that the casino complies with standards for player safety and fair gaming. In addition to the UKGC, Betgrouse also has a license from the Malta Gaming Authority (MGA). 

Security 

• As far as security is concerned, Betgrouse uses SSL encryption to ensure that sensitive data is transferred securely over the internet to a secure server. 
• The operator’s fairness is tested by iTech Labs, which has verified that the Random Number Generator (RNG) used by BetGrouse’s casino games complies with the UK Gambling Commission standards.
• Under UKGC’s guidelines, BetGrouse is obliged to verify your identity and that you’re of legal age to gamble. Before you can withdraw, you will have to submit some documents, including proof of ID, proof of address, and proof of payment method.

Betgrouse user experience and navigation

BetGrouse has a visually appealing website with a blue and green design. When we visited the website, it was quick to load, and we were not overwhelmed by the layout. The desktop version lacks dedicated categories for live dealer and table games, so you have to use the search tool. That being said, the website does have an intuitive layout and gives faster access to key features. 

Betgrouse on mobile

As mentioned earlier, Betgrouse has a casino app for iOS users, so you can make use of that if you like gaming on the go. However, if you don’t want to use the app, you can access the casino site via a mobile browser. We used the Betgrouse site on mobile, and we think it’s well optimised and offers a smooth experience.

Betgrouse games – slots, live casino, and more

While reviewing, we explored the games selection at Betgrouse. So, in this section, we will be giving you an overview of what to expect at the casino. 

Software providers Betgrouse works with

To start with, let’s take a look at the software providers that the casino works with. BetGrouse has collaborated with numerous suppliers, including many big names, such as NetEnt, Microgaming, Betsoft, Play’n GO, Quickspin, Red Tiger, Pragmatic Play, and Evolution. This means you can expect a wide variety of high-quality games. 

Slots and table games

As mentioned earlier, BetGrouse has a large slot library, with more than 2000 slot games available. This means you can enjoy a large variety of classic and new online slots, including jackpot and Megaways slots. You can start off with popular games like Starburst, Big Bass Bonanza, Reactoonz, and Gonzo’s Quest. 

In addition to slots, Betgrouse also offers dozens of RNG-based table games, which include Poker, Blackjack, Roulette, and more. The best part is that you can play these table games in demo mode for free.

Live dealer games and game shows

Along with slots and table games, BetGrouse has a surprisingly decent collection of live casino games. The live dealer section is powered by the likes of Evolution, Microgaming, StakeLogic, Skywind, and more, so you can expect good quality games. You will find basic table games such as Blackjack and Roulette, as well as game shows such as Dream Catcher, Monopoly LIVE, and Gonzo’s Treasure Hunt.

Other games

In addition to slots and live casino games, Betgrouse also offers other games like scratch cards, virtual sports, Slingo games, bingo, video poker, dice games, crash games, and more. 

How to sign up at Betgrouse

Getting started with Betgrouse is quite simple and straightforward. Here’s what the 

• Head over to the official Betgrouse site
• Click on the green ‘Join’ button 
• Input your email address
• Create a username and password for your account
• On the next screen, you will be asked to enter your name, date of birth, and gender
• Select your preferred currency
• Enter your home address
• Enter your contact number
• Accept the terms and conditions of the site.
• Review the details and then click on the green Submit button

That’s it!

Payment options at Betgrouse

While reviewing Betgrouse, we discovered that the casino accepts standard payment options like debit cards, e-wallets, and prepaid cards. Here are some of the payment options accepted at Betgrouse – 

• Visa
• Mastercard
• Maestro
• Bank transfer
• PayPal
• Skrill
• Neteller
• Trustly
• MuchBetter
• Paysafecard
• AstroPay card

Deposit 

To get started on your favourite games at Betgrouse, you will have to fund your casino account. Here’s how to do it –

• Log in to your BetGrouse Casino account
• Head over to the ‘Cashier’ or ‘Deposit’ section of the website.
• Pick your preferred payment method for deposit
• Enter the amount you wish to deposit
• Follow the prompts on-screen to complete the transaction

Usually, deposits at online casinos are instant, so you should be able to see the amount in your account right away. 

Withdrawals

When you’re ready to cash out, here’s what the withdrawal process at Betgrouse looks like – 

• Log in to your BetGrouse account
• Head over to the ‘Cashier’ or ‘Withdrawal’ section of the website.
• Pick your preferred method from the available payment options
• Enter the amount you wish to withdraw, keeping in mind the minimum withdrawal limit
• Input the information necessary to complete the transaction
• Submit the withdrawal request

If the request is approved, you will get your funds in a few business days. If not, you will have to contact customer support. 

A few things to note – 

• Betgrouse may charge a fee of roughly 2.5% on deposits and withdrawals
• We’d suggest you verify your account with identification documents before making a withdrawal to avoid delays. 
• Usually, all withdrawals are processed within 24 hours. However, the speed of withdrawal depends on your payment option. 

Please note that these are just estimates, and the actual withdrawal time may vary. 

Customer support at Betgrouse

While reviewing Betgrouse, we explored the site’s customer support, and here’s what we found out –

• Much like Betgrouse’s sister sites, the casino follows a ‘C.A.R.E.’ approach (Customers Are Really Everything) when it comes to customer support – so you can expect prompt action.
• FAQs page: The website has a dedicated FAQs page, which provides quick solutions for general questions, including bonuses and verification.
• Live chat: Betgrouse offers live chat, which is quickly accessible at the bottom of the page for registered users. However, support via live chat is available for limited hours.
• Email: For more complex queries, you can reach out to the support team via email at [email protected].

Responsible Gambling

BetGrouse shows commitment to responsible gambling and offers a range of tools to help players manage their spending and habits. These include deposit and loss limits, session reminders, cool-off periods, self-exclusion options, reality checks, and a self-assessment quiz. In addition to its in-house tools, BetGrouse provides quick access to external support resources, such as links to Gamblers Anonymous, the Gambling Therapy Helpline, and Be Gamble Aware.

What players say about Betgrouse Casino

To give you the full picture, we went through a lot of Betgrouse user reviews on Trustpilot. Here’s what we found out – 

• A lot of the positive reviews talked about the variety of casino games and the availability of sports betting. “So far, I have had an excellent experience with the company. Wide range of casino games as well as sports markets,” one of the users wrote in a review. 
• Another reviewer wrote, “I’ve had some decent wins and have been paid out.” 
• Meanwhile, the negative reviews were mostly about complications with withdrawals and slow customer support. 

Conclusion

To wrap this review up, we’d say that Betgrouse is definitely a good option for players in the UK. The platform offers over 2,000 slots and live casino options, which should cater to almost all player preferences. Plus, there’s sports betting – so punters can get the best of both at one place. That being said, new users can take advantage of a welcome bonus offering a 100% match up to £25 and 25 free spins, which is the cherry on top. 

While reviewing, we saw that the casino site offered decent customer support, so you don’t have to worry about getting assistance. As far as payments are concerned, we were satisfied with the variety of payment options and the low minimum deposit. However, some deposits and withdrawals may incur a 2.5% fee. 

FAQs

Nitisha Upadhye

Nitisha, based in Mumbai, India, is an accomplished SEO writer and content strategist with a focus on the technology and iGaming industries. Since 2020, she has been delivering meticulously researched and strategically crafted content, specializing in long-form articles and localized content for affiliate networks and operators. She holds a Bachelor’s degree in Economics from the University of Mumbai, which included foundational training in Market Research, complemented by a Master’s degree in Journalism and Communication. When not crafting engaging content on Google Docs, Nitisha dedicates her time to exploring new books and keeping up-to-date with emerging skincare trends.